By filling in the ‘support request’ form below, your request will be logged with our helpdesk. You will receive an automated confirmation of your request, and our support technicians will contact you to assist with resolving the issue.
When you purchase Vision maintenance, you are entitled to a level of product support as defined in the Vision License Agreement, free of charge. In summary, this software maintenance entitles you to:
Support for problems encountered with Vision software
The right to upgrade software to the most current version (via the Vision support portal)
NOTE: Your software license maintenance entitles you to free support for product defects. If you log a call that does not relate to a Vision product defect you may be charged for the resolution of that support call.
Many of the most common questions/answers can be found here... please try this first